Contact Us
We're Here to Help
Have questions about your Joker Card? Need assistance with your account? Our dedicated customer support team is ready to help. Choose the method that works best for you.
Phone Support
1-800-JOKER-CARD
Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday - Sunday: 9:00 AM - 5:00 PM EST
Email Support
support@jokercard.co.uk
Response time: Within 24-48 hours
Live Chat
Available on our website
Monday - Friday: 9:00 AM - 6:00 PM EST
Send Us a Message
Frequently Asked Questions
Before contacting us, you might find the answer to your question below:
How do I activate my card?
Call the number on the back of your card or visit our activation portal online with your card details.
How do I check my balance?
Check your balance online, call our automated line, or check your receipt after any transaction.
What if my card is lost or stolen?
Contact us immediately at 1-800-JOKER-CARD to report your card and prevent unauthorized use.
How do I reload my card?
Reload at participating retailers, through online banking, or via direct deposit depending on your card type.
Where can I use my Joker Card?
Use your card anywhere Visa or Mastercard is accepted, both online and in-store across Canada.
Are there any fees?
Fees vary by card type. Check the terms and conditions that came with your card for specific fee information.
Emergency Card Services
If your card is lost, stolen, or you suspect unauthorized activity:
Call immediately: 1-800-JOKER-CARD
Available 24/7 for emergency card services